These General Terms and Conditions apply to the website tauhoa.vn, which is owned and managed by Alltours Joint Stock Company. By accessing and using this website, customers are deemed to have accepted these terms of use.
I. Company information
This website is owned and managed by Alltours Joint Stock Company. The website provides information and support services related to Vietnam train schedules, train fares, ticket booking requests and passenger assistance.
Customers should regularly review the General Terms and Conditions because tauhoa.vn may update, adjust or supplement the terms to reflect service changes, legal requirements or operational needs.
II. Website use
- Customers may use the website to search train schedules, check reference fares, read travel guidance and submit booking requests.
- Customers must provide accurate information when submitting a form or requesting ticket support.
- Customers must not use the website for unlawful purposes, interfere with website operation or attempt unauthorized access to any system.
- Content on the website is provided for passenger reference and service support. Operating schedules and fares may change by date, train, seat class and railway policy.
III. Service information
tauhoa.vn aims to provide useful railway information, including train schedules, fare references, station information, booking guidance and policy notes. Some information is updated from available railway data and may change according to actual operation.
Before payment or departure, customers should confirm the final train, date, route, seat class, passenger name and identity document details with support staff or the official railway system.
IV. Booking request and payment
Submitting a booking form on tauhoa.vn does not automatically mean that a ticket has been issued. After receiving the request, support staff will check seat availability, fare conditions and passenger information, then contact the customer for confirmation.
Customers should only make payment after receiving clear booking confirmation and payment instructions. Payment details, ticket delivery method and support contact should be checked carefully.
V. Customer responsibilities
- Provide accurate passenger and contact information.
- Check all ticket details before payment and immediately after receiving the e-ticket.
- Arrive at the station on time and carry valid identification documents.
- Comply with railway passenger transport rules, luggage rules and safety instructions.
VI. Intellectual property
Text, layout, images, data presentation and other website materials are protected by applicable intellectual property rules unless otherwise stated. Customers may use the information for personal travel reference but must not copy, reproduce or exploit website content for commercial purposes without permission.
VII. Limitation of liability
tauhoa.vn makes reasonable efforts to provide accurate and updated information. However, train schedules, fares, seat availability and railway policies may change. tauhoa.vn is not responsible for losses caused by customers providing incorrect information, missing departure time, failing to comply with railway rules or relying on outdated information without confirmation.
VIII. Contact and support
For questions about these terms, train ticket booking or passenger support, customers may contact ALLTOURS through the hotline, Phone/Zalo, email or the contact form published on the website.