Purpose and scope of information collection
The e-commerce website tauhoa.vn may collect information such as name, email, phone number, account login details and customer address when users register, submit a booking request or use services on the website. This information is needed to contact customers, confirm service requests and protect consumer rights.
During payment transactions, tauhoa.vn stores information related to the paid order. The website does not store detailed bank account information of customers unless required for a specific lawful support process.
Use of customer information
- Confirm train ticket booking requests and contact customers about the itinerary.
- Provide schedule, fare, seat availability and e-ticket support.
- Improve website service quality and customer support.
- Send service information when customers have requested or agreed to receive it.
- Comply with legal obligations when required by competent authorities.
Information storage period
Customer information is stored for the period necessary to provide the service, support the transaction, handle complaints or comply with legal requirements. When information is no longer needed, tauhoa.vn may delete or anonymize it according to internal data management practices.
Information sharing
tauhoa.vn does not sell customer personal information to third parties. Information may be shared with service staff, payment partners, railway-related service providers or competent authorities only when necessary for booking support, payment processing, legal compliance or customer request handling.
Information security
tauhoa.vn applies reasonable technical and organizational measures to protect customer information from unauthorized access, loss, misuse or disclosure. However, no internet transmission method is absolutely secure, so customers should also protect their login information and avoid sharing sensitive data through unsafe channels.
Customer rights
Customers may request access, correction or deletion of personal information where applicable. Customers may also contact tauhoa.vn to ask how their information is used or to request support regarding privacy matters.
Contact
For privacy-related questions, customers may contact ALLTOURS through the published hotline, Phone/Zalo or email on the Contact page.